Bali Sojourner
PT. Ranuki Insan Gemilang
Luxurious Private Journeys Across Bali.
For Travellers Who Demand The Best of EverythinG.
Custom Journeys Created Just For you
ESSENTIAL INFO (faq)
Essential Information
Let's start planning your trip
To get your questions answered or
throw around some travel ideas . . .
Call us in Bali, Indonesia
+62-81 . 225-432-264
or
SEND A REQUEST
and we'll call you
Service Hours
Monday through Friday, 8am to 5pm
GMT + 8 Hours
Enhance your Travels.
ADD A
LIVEABOARD CRUISE
IN THE KOMODO ISLANDS
STEP 1
Start by looking over the SAMPLE ITINERARIES on our website.
Our Sample Itineraries will provide you with an example of what is possible on a BALI SOJOURNER trip, and also give you an idea of the cost for a private luxury holiday package.
STEP 2
Send us a message requesting a call back.
STEP 3
Have an Initial Telephone Conversation with our Managing Director.
Before we can begin the process of putting together a customised vacation package for you , it will be essential that you have an initial telephone conversation with our Director.
When we receive your call-request, we will arrange to have our Director call you back at an agreed-upon time, and he will be prepared to spend as much time with you as is necessary to answer all of your questions and discuss your hopes and dreams for your Bali vacation.
STEP 4
Have BALI SOJURNER prepare an Itinerary for your Bali Vacation
(no later than 90 days prior to the proposed start-date of your trip).
If, after speaking with our Director, you think you’re ready to commit to travelling with BALI SOJOURNER, then contact us again and request that we prepare an Itinerary for your proposed Bali Trip.
Our Team will immediately put together a Customised Trip Itinerary and Price Quote based on your personal desires.
This process may require some back-and-forth communication. If you’re not entirely satisfied with our first draft of your Itinerary, we’ll be prepared to make amendments to the Itinerary . . . and we’ll continue to make amendments until we’ve arrived at the “perfect” Itinerary for you.
STEP 5
Approve your BALI SOJOURNER Itinerary, and secure your trip with a 50% Deposit
no later than 60 days prior to the start-date of your trip.
STEP 6
Submit the balance of your Trip Fee (50%)
no later than 30 days prior to the start-date of your trip.
STEP 7
Prepare for your Trip.
In the 30 days leading up to your trip, we’ll keep in touch.
We’ll send you pertinent information pertaining to your trip; and we’ll send reminder messages regarding your passport, your airline tickets, what to bring, etc.
Most importantly, we’ll arrange and pay for your 30-Day Indonesian Visa(s) and send it/them to you via email.
STEP 8
Arrive in Bali, where your BALI SOJOURNER Tour Host will be waiting to welcome you to the Island of the Gods and escort you to your luxurious villa!
BOOKING AND PAYMENT SEQUENCE
Due 90 Days prior to Trip Commencement
Verbal or Written Confirmation from you that you intend to travel with BALI SOJOURNER
Due 60 Days prior to Trip Commencement
Deposit of 50% of Trip Fee
Due 30 Days prior to Trip Commencement
Remaining Balance of Trip Fee (50%)
All payments are non-refundable.
You will want to fly in and out of NGURAH RAI INTERNATIONAL AIRPORT (DPS) located in Denpasar, Bali.
If your Bali Trip will include a Liveaboard Cruise in the Komodo Islands, BALI SOJOURNER will arrange your domestic flight from Bali to Komodo.
If you’re booking a Komodo Liveaboard Cruise exclusively (with no Bali visit), you will want to fly to
KOMODO INTERNATIONAL AIRPORT (LBJ), located in Labuan Bajo, Flores.
Direct flights to Komodo International Airport (LBJ) depart from:
Singapore Changi International Airport (SIN)
Kuala Lumpur International Airport (KUL)
Soekarno-Hatta International Airport (CGK) in Jakarta, Indonesia
Ngurah Rai International Airport (DPS) in Denpasar, Bali.THERE'S NOT REALLY MUCH TO THINK ABOUT.
FOR A 30-DAY VISA-ON-ARRIVAL, ALL YOU WILL NEED IS . . .
1. A PASSPORT
Your Passport must be valid for a minimum of six months from your scheduled date of departure from Indonesia. Your Passport must contain at least one completely blank page.
2. A RETURN (OR ONWARD) AIRLINE TICKET
The departure date of your Ticket must be within 30 days of your arrival in Indonesia.
NOTE: DAY 1 is your date of arrival, and Day 30 is your date of departure.
3. THE NAME AND ADDRESS OF YOUR BALI ACCOMMODATIONS.
WITH THESE THREE ITEMS, YOU’LL QUALIFY FOR A 30-DAY, NON-EXTENDABLE VISA-ON-ARRIVAL (VOA).
IMPORTANT NOTE
Prior to your arrival . . .
BALI SOJOURNER will arrange and pay for your Indonesian Visa-on-Arrival (IDR 500,000).
We’ll go online before you arrive to complete your Visa Form and make payment.
Then we’ll forward your Visa to you via email.
This will enable you to “skip the 2-hour immigration line” upon arrival in Bali.
You’ll be able to simply scan your Passport(s) and proceed immediately to the baggage area.
Indonesia’s 30-Day, Non-Extendable VISA-ON-ARRIVAL (VOA)
is available to citizens of the following 97 countries.
IF YOUR COUNTRY DOES NOT APPEAR ON THE LIST BELOW,
please visit the nearest Indonesian Embassy or Consulate in your home-country to arrange for a Visa (before visiting Indonesia).
1. Albania
2. Andorra
3. Argentina
4. Armenia
5. Australia
6. Austria
7. Azerbaijan
8. Bahrain9. Belarus
10. Belgium
11. Bosnia and Herzegovina
12. Brazil
13. Brunei Darussalam
14. Bulgaria
15. Cambodia
16. Canada
17. Chile
18. China
19. Colombia
20. Croatia
21. Cyprus
22. Czech Republic
23. Denmark
24. Ecuador
25. Egypt26. Estonia
27. Finland
28. France
29. Germany
30. Greece
31. Guatemala
32. Hong Kong
33. Hungary
34. Iceland
35. India
36. Ireland
37. Italy
38. Japan
39. Jordan
40. Kazakhstan
41. Kenya
42. Kuwait
43. Laos
44. Latvia
45. Liechtenstein
46. Lithuania
47. Luxembourg
48. Malaysia
49. Maldives
50. Malta51. Mauritius
52. Mexico
53. Monaco
54. Mongolia
55. Morocco
56. Mozambique
57. Myanmar
58. Netherlands
59. New Zealand
60. Norway
61. Oman
62. Palestine
63. Papua New Guinea
64. Peru
65. Philippines
66. Poland
67. Portugal
68. Qatar
69. Romania
70. Russia
71. Rwanda
72. Saudi Arabia
73. Serbia
74. Seychelles
75. Singapore76. Slovakia
77. Slovenia
78. South Africa
79. South Korea
80. Spain
81. Suriname
82. Sweden
83. Switzerland
84. Taiwan
85. Tanzania
86. Thailand
87. Timor-Leste
88. Tunisia
89. Turkey
90. Ukraine
91. United Arab Emirates
92. United Kingdom
93. United States
94. Uzbekistan
95. Vatican
96. Venezuela
97. Vietnam
IF YOU PLAN ON STAYING IN INDONESIA LONGER THAN 30 DAYS . . .
Please visit an Indonesian Embassy or Consulate in your home-country (before visiting Indonesia).
A 60-DAY TOURIST VISA is available to travellers who wish to stay in Indonesia longer than 30 days . . . but this Visa must be arranged at an Indonesian Embassy or Consulate outside of Indonesia (prior to arrival in the country).
The above information is based solely on our understandings and interpretations of Indonesia’s entry requirements.
We cannot guarantee the accuracy of the statements made.Please check with the Indonesian Embassy or Consulate in their home-country for current and accurate information regarding Indonesia’s entry requirements for citizens of your country.
VACCINATIONS
There are no Vaccinations required to visit Bali or elsewhere in Indonesia,
unless you intend to visit a 'jungle region' (not included in your BALI SOJOURNER trip).TRAVEL INSURANCE
Each traveller is responsible for herself/himself when on a BALI SOJOURNER trip. With this in mind, we encourage you to purchase Travel Insurance before travelling with us.
Your travel insurance should provide cover against personal accident, death, medical expenses and emergency repatriation, with a recommended minimum coverage of US $200,000 for each of the categories of cover.
We strongly suggest that your travel insurance also cover trip cancellation, curtailment, personal liability and loss of luggage and personal effects.
HERE ARE THE FAST FACTS :
-
The official currency of Indonesia is the Indonesian Rupiah (IDR).
-
Credit Cards and Debit Cards are accepted at most establishments, but cash is still the only method of payment accepted by many smaller vendors.
-
DO NOT BRING TRAVELLER'S CHEQUES TO BALI.
We’ve NEVER found a place that honours them!
-
There are ATMs and Money Changers everywhere in Bali.
As a precaution, we recommend that you carry two ATM Cards and one or two Credit Cards as a backup.
The good news is . . . BALI SOJOURNER trips are all-inclusive, so you won’t need to give much thought to “money” during your journey,
And you should allocate a little extra for unforeseen expenses such as excess baggage charges or unplanned personal expenditures.
But other than that, we've got you covered!
-
BALI SOJOURNER TRIP PACKAGES ARE ALL-INCLUSIVE.
We take great pains to ensure that you are rarely in need of personal funds.
YOUR ALL-INCLUSIVE TIP FEE WILL COVER:
•
Your Indonesian Visa-on Arrival (valid for 30 days)
Prior to your arrival, BALI SOJOURNER will arrange and pay for your Indonesian Visa(s). This will enable you to simply scan your passport(s) upon arrival and immediately proceed to the baggage area.
Note : Indonesia’s Visa-on-Arrival (VOA) is available to citizens of 97 countries.
If your country is NOT included on the list of VOA-eligible countries, then you will need to visit the nearest Indonesian Embassy or Consulate in your home-country to arrange for a visa (before visiting Indonesia).
•
Customised Trip Itinerary and Arrangements
Prior to your arrival, we will create a customised journey of any length to meet your exact specifications, then organise all the logistics.
•
Accommodation at a Luxurious Villa with Pool
We will put you up at one of our favourite luxury villas – a villa selected for its charm and Balinese ambience.
•
All Meals (at your Villa and at Fine-Dining Restaurants)
You will dine at marvellous, carefully-selected restaurants (the ones we love), and you will order directly off the menu, thus eliminating any concerns about dietary restrictions and/or preferences.
•
Daily Laundry Service
Your villa will take care of all your laundry and ironing needs.
•
Tour Host
Upon arrival at Bali’s International Airport, you will be met by your BALI SOJOURNER Tour Host, and she/he will coordinate all aspects of your Bali journey, from your day of arrival until your day of departure.
•
Dedicated Tour Guide(s)
Throughout your journey, you will be served by accredited, English-speaking Tour Guides, knowledgeable in the history and cultural heritage of Bali.
•
Personal Driver
You will be assigned a Personal Driver who will be available to you every day of your visit.
•
Overland Travel in Spacious Air-Conditioned Vehicles, stocked with Drinks and Snacks
Whether you are a solo traveller or a party of eight, you will be transported from place to place in a comfortable vehicle, spacious enough to accommodate your entire party.
•
Activity Fees
(e.g. Balinese cooking, silver making, wood carving, batik making, jungle buggy/ATV riding, whitewater rafting, gamelan and traditional dance classes, etc.)
•
Admission Fees to all Sites and Performances
•
All Special Requests specified in your Itinerary
(e.g. sunset cruises, photo sessions on the beach, etc.)
•
Miscellaneous Items to cover eventualities
(e.g. collapsible umbrellas, raincoats, torches/flashlights, electrical adapters, insect repellent, bandages, ziplock bags, electrolyte powder, etc)
•
Written Materials relevant to the history and culture of destinations visited
•
Donations to all villages visited
•
Tips and Gratuities as appropriate
•
Contribution to the BALI SOJOURNER EDUCATION FUND
A portion of your Trip Fee will be allocated to the BALI SOJOURNER EDUCATION FUND. Your trip purchase will keep one selected outstanding student in school or university for one month.
•
All Applicable Government Taxes
EXCLUSION : ALCOHOLIC BEVERAGES AT YOUR VILLA AND AT RESTAURANTS
Other than some spending money for souvenirs and alcoholic beverages, you need have little concern about unexpected expenses on your all-inclusive Bali journey. We’ve got you covered!
Pack light! Keep it simple!
Leave at home all items that fall into the 'I may need this' category.
We're fairly certain you won’t.PLEASE KEEP IN MIND . . .
-
Complimentary Laundry Service will be provided by your villa whilst you’re in Bali!
You'll be happier having items washed frequently (rather than lugging a large suitcase).
-
It's not advisable (for North Americans) to bring electronic appliances.
Even with a power converter, 110-volt appliances tend to overheat and burn out.
You're better to purchase a hair trimmer or blow dryer on arrival if you require one.
-
MOST EVERYTHING is available for purchase in Bali -
toiletries, clothing, electronic appliances, you name it.
There’s no need to overpack!
-
Your Tour Host will attempt to anticipate your every need.
She/he will have on hand miscellaneous items to cover most eventualities - collapsible umbrellas, raincoats, torches/flashlights, electrical adapters, insect repellent, bandages, ziplock bags, electrolyte powder, etc.
So, again, pack light and keep it simple!
There's nothing we can't take care of here in Bali.
OUR RECOMMENDED PACKING LIST
-
Airline Ticket to Bali
-
Passport + Coloured Copy of Passport
-
Indonesian Visa-on-Arrival (VOA)
Prior to your arrival, BALI SOJOURNER will forward your 30-Day Visa-On-Arrival via Email.
-
ATM Card (2 if possible) + Copy of ATM Card(s)
-
Credit/Debit Card (2 if possible) + Copy of Credit/Debit Card(s)
-
Travel Insurance Documents
-
Contact Information in Bali:
> Name, Address and Telephone Number of your Villa in Bali
> Contact Information for BALI SOJOURNER in Bali
Prior to your arrival, BALI SOJOURNER will forward this information via Email.
-
Emergency Contact Details
Upon your arrival, your Tour Host will request this information.
***************************************
-
Pen and Notepad
-
Book/Reading Material
-
Camera
-
Backpack/Small Day Pack (for day trips)
-
A (very) few changes of Top (T-Shirt/Shirt/Blouse)
-
A (very) few changes of Short Trousers
-
1 'Nice Outfit' for going out in the evening
(Collared Shirt and Long Pants / Possibly a Skirt and Blouse for women)
-
Pyjamas/Sleepwear
-
Bathing Suit/Swimwear
-
Light Jacket (for airline cabins and cool nights in Bali)
-
Hat/Cap (for shelter from the sun)
-
Sunglasses
-
1 Pair of Flip-Flops or 'Slip-On' Shoes
In Bali, footwear is removed before entering homes and temples,
so it's essential you have shoes which can be easily slipped on and off.
-
1 Pair of Closed-Toe Shoes for walking or trekking
-
1 Pair of Comfortable Shoes for going out in the Evening
(Optional – only if you have space in your luggage.)
-
Socks and Undergarments
-
Prescription Drugs/Medications
-
Preferred Over-the-Counter Drugs for headaches and upset stomachs
-
Spare Pair of Glasses (if you wear corrective eyewear)
-
Toiletries
Remember, all toiletries are readily available in Bali, so don’t overload your luggage unnecessarily with liquids.
-
Waterproof Sunscreen (SPF 30 or higher)
-
Lip Balm (preferably with SPF protection)
-
Aloe Vera Gel
Again, all these items are readily available in Bali.
NOTES
Tops and Trousers should be 100% cotton.
Synthetics are extremely uncomfortable in the heat.
Jeans are NOT recommended.
They are uncomfortably heavy in the heat.
T-Shirts and Short Trousers are available everywhere in Bali,
and travellers tend to purchase and wear these when on tour.(Please keep this in mind when packing.)
Please do not bring Expensive Jewellery.
It is inappropriate in poorer rural districts.
Toiletries, Sunscreen, Lip Balm and Aloe Vera Gel and are all readily available in Bali.
If you'd like to pack less, leave these at home and purchase them once you arrive.
WHAT IS NOT READILY AVAILABLE IN BALI IS . . .
Familiar Over-the-Counter Drugs and Large Shoe Sizes.
Please bring any medications you'll need for headaches and upset stomachs,
and ensure that you have adequate footwear to cover you for the duration of your journey.
-
DIETARY RESTRICTIONS
During your BALI SOJOURNER trip, you’ll eat at carefully-selected restaurants (the ones we love) which offer a wide selection of dining choices.
And you’ll order directly off the menu, thus eliminating any concerns about dietary restrictions and/or preferences!
Of course, if you’re a vegan, coeliac or have very specific meal requirements, you may still wish to supplement your meals with supplies bought from home.
If you have allergies to nuts, you should know that peanuts are used widely in Indonesian cooking. Therefore, your dining choices may, at times, be quite limited, and you should ensure that you carry proper medication with you in the event of a reaction to peanut traces in food.
PRE-EXISTING HEALTH CONDITIONS
You should bring with you any personal medications you require.
And a spare pair of glasses is advisable (if you wear corrective eyewear).
Indonesia is, statistically, one of the safest countries in the world.
In a recent study ranking crime levels in 159 countries from highest to lowest, Indonesia ranked 149th for violent crime! Travellers from western countries generally feel very safe and comfortable with the gentle people of Bali and Indonesia.
Yes you may. Before issuing each invoice for your trip, we'll ask you which currency you would like to use to make your payment. Then, we'll convert our Rupiah amount to your currency-of-choice, based on the exchange rate being offered by our bank in Bali on the day the invoice is issued.
All Rupiah rates shown on our website are accompanied by approximate equivalent-amounts in Euro and US Dollars. These approximations are a good indication of what you can expect to pay.
We appreciate the trust you place in BALI SOJOURNER when you share personal information with us, and we will always respect your privacy.
Personal information that you give us via telephone, email or other direct contact will be used only for purposes associated with the operation of your trip.
We will disclose your personal information to our service providers or other suppliers only as necessary to successfully carry out your trip. Otherwise, your personal information will never be made available to any third party outside of BALI SOJOURNER.
Thank you for your interest in BALI SOJOURNER.
We're a not-so-small bunch of people who are, quite simply, passionate about Bali. Through the years, we've shared this passion with hundreds of foreign visitors who, today, we count among our dearest friends.
We hope you'll allow us the opportunity to introduce you to the rich artistic and cultural heritage of this land we so love. We promise to return you home with new friends and memories that will last a lifetime.
OUR CONTRACT WITH YOU
All services delivered to you will be provided by PT RANUKI INSAN GEMILANG doing business as BALI SOJOURNER (hereinafter referred to as 'BALI SOJOURNER'). The services to be provided are those referred to in your BALI SOJOURNER Trip Confirmation.
By booking a trip with us, you are deemed to have agreed to the following booking conditions (which constitute the entire agreement between you and us) and your trip booking will be accepted by us on this basis.
1. BOOKING AND PAYMENT SEQUENCE
(a)
90 days prior to your proposed Trip Start-Date, you must confirm, verbally or in writing, that you intend to travel with BALI SOJOURNER;
(b)
Upon receiving your confirmation that you intend to travel with BALI SOJOURNER, we will prepare a detailed Trip Itinerary with Trip Fee for your approval. At that point, you may make changes or decline your booking;
(c)
If and when we come to a final agreement on your Trip Itinerary and Trip Fee, we will invoice you (via email) for a Trip Deposit equal to 50% of the Total Trip Fee;
(d)
Your Trip Deposit (50% of the Total Trip Fee) must be received no later than 60 days prior to your Trip Start-Date. Upon receipt of your Trip Deposit, your Trip will be secured, and a contract shall exist between you and BALI SOJOURNER;
(e)
The remaining balance of your Trip Fee (50%) must be received no later than 30 days prior to your Trip Start-Date.
All Trip Payments are non-refundable.
2. CURRENCY AND EXCHANGES RATES
BALI SOJOURNER’s Trip Fees are in Indonesian Rupiah (IDR).
Before any Trip Invoices are issued, you will be asked to specify the currency in which you wish to be invoiced.
You will be invoiced in your desired currency, based on the exchange rate (between the IDR and your currency-of-choice) being offered by BALI SOJOURNER’s bank in Bali, Indonesia on the day a given Invoice is issued.
3. TRIP CANCELLATION BY YOU, THE TRAVELLER
Within our industry, travellers typically pay their entire Trip Fee two to three months in advance. Travellers are usually eligible for a 50% refund on trips which are cancelled more than 30 days in advance, and are not eligible for any refund on trips which are cancelled less than 30 days in advance.
At BALI SOJOURNER, we operate on a different model.
You pay only 50% of your Trip Fee two months in advance. The remaining balance (50%) of your Trip Fee is not due until 30 days prior to your trip start-date.
Under our model, your Deposit and Final Payment are both non-refundable, but you pay no monies until it is absolutely necessary. We feel that this is a more "positive" approach, as it eliminates any negativity which might result from you having paid your full Trip Fee two or three months in advance and then needing to pursue a refund later. We hope you agree.
4. CANCELLATION BY US
If, for any reason, we must cancel a trip which you have booked, we will immediately inform you of the cancellation and promptly refund, without delay, any fees which have been paid by you for the given trip.
Should you decide to rebook your BALI SOJOURNER trip on an alternate date, you may request that monies paid for the cancelled trip be applied to the alternate trip (rather than be refunded to you) and we will happily oblige.
(Please note that, to-date, BALI SOJOURNER has NEVER cancelled the trip of a traveller after a payment has been received.)
5. BOOKING AMENDMENTS
We recognise that life is filled with unexpected turns and we try to remain flexible at all times.
If you need to change your trip dates or transfer your entire booking to a third party or make any other changes to your booking, we will make every effort to accommodate your request(s) as painlessly and as economically as possible.
For changes made at least 60 days prior to your trip start-date, there will be no additional charges whatsoever.
Sadly, however, if you make changes less than 60 days prior to your trip (after your initial Deposit has been received), we may need to charge you for non-recoverable expenses and/or penalties levied by villa operators and/or other service providers in connection with your trip. However, we will only charge you for 'real expenses.' BALI SOJOURNER will NOT apply any additional surcharges for changes.
Except under extenuating circumstances, no amendments are permitted to your booking within ten days of your trip start-date.
6. INCLUSIONS
BALI SOJOURNER TRIP PACKAGES ARE ALL-INCLUSIVE.
We take great pains to ensure that you are rarely in need of personal funds.
YOUR ALL-INCLUSIVE TIP FEE WILL COVER:
•
Your Indonesian Visa-on Arrival (valid for 30 days)
Prior to your arrival, BALI SOJOURNER will arrange and pay for your Indonesian Visa(s). This will enable you to simply scan your passport(s) upon arrival and immediately proceed to the baggage area.
Note : Indonesia’s Visa-on-Arrival (VOA) is available to citizens of 97 countries.
If your country is NOT included on the list of VOA-eligible countries, then you will need to visit the nearest Indonesian Embassy or Consulate in your home-country to arrange for a visa (before visiting Indonesia).
•
Customised Trip Itinerary and Arrangements
Prior to your arrival, we will create a customised journey of any length to meet your exact specifications, then organise all the logistics.
•
Accommodation at a Luxurious Villa with Pool
We will put you up at one of our favourite luxury villas – a villa selected for its charm and Balinese ambience.
•
All Meals (at your Villa and at Fine-Dining Restaurants)
You will dine at marvellous, carefully-selected restaurants (the ones we love), and you will order directly off the menu, thus eliminating any concerns about dietary restrictions and/or preferences.
•
Daily Laundry Service
Your villa will take care of all your laundry and ironing needs.
•
Tour Host
Upon arrival at Bali’s International Airport, you will be met by your BALI SOJOURNER Tour Host, and she/he will coordinate all aspects of your Bali journey, from your day of arrival until your day of departure.
•
Dedicated Tour Guide(s)
Throughout your journey, you will be served by accredited, English-speaking Tour Guides, knowledgeable in the history and cultural heritage of Bali.
•
Personal Driver
You will be assigned a Personal Driver who will be available to you every day of your visit.
•
Overland Travel in Spacious Air-Conditioned Vehicles, stocked with Drinks and Snacks
Whether you are a solo traveller or a party of eight, you will be transported from place to place in a comfortable vehicle, spacious enough to accommodate your entire party.
•
Activity Fees
(e.g. Balinese cooking, silver making, wood carving, batik making, jungle buggy/ATV riding, whitewater rafting, gamelan and traditional dance classes, etc.)
•
Admission Fees to all Sites and Performances
•
All Special Requests specified in your Itinerary
(e.g. sunset cruises, photo sessions on the beach, etc.)
•
Miscellaneous Items to cover eventualities
(e.g. collapsible umbrellas, raincoats, torches/flashlights, electrical adapters, insect repellent, bandages, ziplock bags, electrolyte powder, etc)
•
Written Materials relevant to the history and culture of destinations visited
•
Donations to all villages visited
•
Tips and Gratuities as appropriate
•
Contribution to the BALI SOJOURNER EDUCATION FUND
A portion of your Trip Fee will be allocated to the BALI SOJOURNER EDUCATION FUND. Your trip purchase will keep one selected outstanding student in school or university for one month.
•
All Applicable Government Taxes
7. EXCLUSIONS
•
Travel Insurance
•
Meals and Activities not specified on your Trip Itinerary
•
Alcoholic Beverages (at your villa and at restaurants)
•
Personal Expenses.
8. AGE & HEALTH REQUIREMENTS
(a)
Travellers under the age of 18 must be accompanied by a legal guardian or by an escort over the age of 18 who has been appointed by their legal guardian. The legal guardian or appointed escort will be responsible for the day-to-day care of the traveller under the age of 18.
(b)
We welcome travellers of all ages and we have no upper age limit. With that said, we are not medical professionals and are unable to gauge your overall fitness. Please ensure that you have obtained proper and detailed medical advice prior to travel.
(c)
During your trip, should you decide that any activity is too physically demanding to undertake (e.g. snorkelling or trekking), then you may simply opt NOT to participate.
9. TRAVEL INSURANCE
Each traveller is responsible for herself/himself when on a BALI SOJOURNER trip. With this in mind, we encourage you to purchase Travel Insurance before travelling with us.
Your travel insurance should provide cover against personal accident, death, medical expenses and emergency repatriation, with a recommended minimum coverage of US $200,000 for each of the categories of cover.
We strongly suggest that your travel insurance also cover trip cancellation, curtailment, personal liability and loss of luggage and personal effects.
10. CHANGE OF ITINERARY
Whilst we endeavour to operate all trips in accordance with the agreed Trip Itinerary, we reserve the right to change the Trip Itinerary to ensure the best experience possible for you, our traveller. To accommodate a local festival or cultural event, we may, at times, make small alterations to the Trip Itinerary that we feel will better your trip.
11. AUTHORITY ON TOUR
Your Host and Tour Guide(s) will be responsible for you/your party during your trip. With this in mind, we ask that you respect their authority throughout your trip, and always comply with their decisions on all matters related to the safety, well-being and/or mobility of you/your party.
Travellers must, at all times, comply with the laws, customs, foreign exchange and drug regulations of Indonesia.
12. CLAIMS & COMPLAINTS
We at BALI SOJOURNER are very grateful for the trust you are placing in our organisation, and we will work very hard to prove worthy of that trust. We adhere to the highest possible standards of international business ethics and endeavour never to misrepresent our service or mislead our clients in any way.
With this in mind, if there is anything that does not meet your expectations during your trip - if you have even the smallest complaint - please inform your Tour Host straight away in order that she/he can attempt to rectify the situation immediately.
Please know that we are always deeply concerned about anything that could damage our goodwill with our clients or be detrimental to our professional image. We want to know your thoughts, so that we can respond to them satisfactorily and establish a long and successful relationship with you in the months and years ahead.
13. Privacy Policy
We will always respect your privacy.
Personal information that you give us via telephone, email or other direct contact will be used only for purposes associated with the operation of your trip.
We will disclose your personal information to our service providers or other suppliers only as necessary to successfully carry out your trip. Otherwise, your personal information will never be made available to any third party outside of BALI SOJOURNER.
14. ACCEPTANCE OF RISK
Please acquaint yourself with all relevant travel information and the nature of your itinerary. You acknowledge that your decision to travel is made in light of consideration of this information and you accept that you are aware of the personal risks involved in such travel.
15. LIABILITY DURING OPTIONAL ACTIVITIES
During "Free Days" on your trip, we would encourage you to pursue some of the many optional activities available. However, optional activities do not form part of your BALI SOJOURNER trip, and you accept that any assistance given by your Tour Host and/or Tour Guide(s) in arranging optional activities does not render us liable for them in any way.
16. LIMITATION OF LIABILITY
(a)
We will accept liability for the negligence of our staff or agents causing death or physical injury to persons or loss or damage to personal property to the extent it is obliged under the applicable law. Our obligation, and that of our suppliers providing any service or facility included in your trip, is to take reasonable skill and care to arrange for the provision of such services and facilities. This acceptance of liability is subject to Paragraph 22(c) below.
(b)
In other circumstances we are responsible to you for the proper performance of this contract. This acceptance of liability is subject to Paragraph 22(c) below.
(c)
We shall not be liable for any damage or loss if the failure to carry out the contract is (i) attributable to you; (ii) attributable to a third party unconnected with the provision of the services contracted for and is unforeseeable or unavoidable; (iii) due to unforeseen and unusual circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; (iv) due to refusal of entry visas; (v) due to climate or other matters of a similar nature and any other force majeure; or (vi) due to an event which the Company, even with all due care, could not foresee or forestall.
(d)
Except in cases involving death, injury or illness, our liability is limited to three times the price paid for your trip. In the case of damaged property, the liability is limited to a maximum amount equal to the amount paid by or on behalf of the owner of the property. In all cases, BALI SOJOURNER specifically excludes all liability for indirect or consequential loss or expense including loss of profits, and in all cases our liability will be limited in accordance with and/or in an identical manner to the contractual terms of the companies that provide the transportation for your travel arrangements.
(e)
Where your trip arrangements involve travel by air, rail or sea, or hotel accommodation, the compensation is limited by the following international conventions respectively : Warsaw Convention as amended 1955, Bern Convention 1961, Athens Convention 1974 and Paris Convention 1962. We are to be regarded as having all benefit of any limitation of right to claim or compensation contained in these or any conventions.
(f)
Our acceptance of liability in clauses 22(c)(1) an 22(c)(2) above is subject to assignment by you of your rights against any agent, supplier or sub-contractor which is in any way responsible for the unsatisfactory arrangements or your death or personal injury.
17. SEVERABILITY
In the event that any term or condition contained in these booking conditions is unenforceable or void by operation of law or as being against public policy or for any other reason, then such term or condition shall be deemed to be severed from this contract or amended accordingly only to such extent necessary to allow all remaining terms and conditions to survive and continue as binding.
18. APPLICABLE LAW
The laws of Indonesia govern these booking conditions to the fullest extent allowable. Any disputes in connection with your trip or these booking conditions must be initiated in the courts of Bali, Indonesia.
19. REGISTERED ADDRESS
Jalan Pengembak, Gang 3, Nomor 30, Sanur, Bali 80227, Indonesia
We look forward to travelling with you.
The Bali Sojourner Team